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Return & Exchanges


We know online shopping can feel like a bit of a gamble — that's why we offer flexible return options for every single order, as long as it meets the conditions and timeline below.

What are your options?

Full Price / Discount under 20% Discount 20% or more
✅ Store Credit ✅ Store Credit Only*
✅ Exchange for Size or Product ❌ Not eligible
✅ Refund* ❌ Not eligible

*All return types carry a $8.99 USD per item processing/handling fee.


Timeframes & Eligibility

  • For store credit or exchange: you have up to 30 days from your order date to initiate the return.

  • For refunds (only for full-price or <20% discounted orders): the return must be lodged within 7 days of delivery.

  • Items must be unused, in original condition, with hygiene stickers and tags intact, and returned in their original packaging.


Return Shipping

If you selected the Free Return Label option at checkout, return shipping is on us.
👉 This is only available for orders shipped within Europe, the United States, and Israel.

If you didn’t select the free returns option, return shipping costs are the customer’s responsibility.

Original shipping fees are non-refundable and not eligible for store credit.


How to start a return

  • 🌍 If you're in Europe, the U.S., or Israel and selected free returns at checkout, we’ll send you a return label.

  • 💌 For all other returns (or if you didn’t choose free returns), email us at info@ulasurf.com with your order number and the item(s) you’d like to return.

READY TO START YOUR RETURN PROCESS?

CONTACT US DIRECTLY

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