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Return & Exchanges


We know online shopping can feel like a bit of a gamble — that's why we offer flexible return and exchange options, as long as your item meets the conditions below.

You have 15 calendar days from the date you receive your order to request a return or exchange.
Items must be in their original condition: unworn, unwashed, unaltered, with hygiene stickers and tags intact, and in their original packaging.

What are your options?

Full Price / Discount under 20% Discount 20% or more
✅ Store Credit ✅ Store Credit Only*
✅ Exchange for Size or Product ❌ Not eligible
✅ Refund* ❌ Not eligible

*All return types carry a $5.59 USD per order processing/handling fee.


Timeframes & Eligibility

  • For store credit or exchange:
    You have up to 30 days from your order date to initiate the return or exchange.
  • For refunds (only for full-price or <20% discounted orders):
    The return must be requested within 15 days of receiving your order.
  • Items must be unused, unwashed, unaltered, in original condition, with hygiene stickers and tags intact, and returned in their original packaging.

Processing Fee

All return types include a $5.99 USD processing and handling fee per order (not per item).

If you return the entire order, the original shipping cost — even if it was free at checkout — will also be deducted from your refund total.

 


How to Start a Return or Exchange

💌 Just email us at info@ulasurf.com with your order number and let us know which item(s) you'd like to return or exchange.
We’ll guide you through the next steps with love and clarity.

 

READY TO START YOUR RETURN PROCESS?

CONTACT US DIRECTLY

For SEA-Spirited Souls