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Size Guide

Size Conversion

Body Measurements

Free Standard Shipping on Orders Over $150
Because we love treating our full-price queens right.

Heads up: This offer hits pause during sale periods—just keeping it real.

• Please note: The shipping times mentioned are in business days and serve as general guidelines only.

  (Real talk: sometimes life—and couriers—throw curveballs.)

International Customs & Duties
A little heads-up: shipping costs don’t include customs or import taxes. If your country charges them, that’s on the customer.

All orders ship from Europe, so we highly recommend checking your local import regulations before placing your order—no one likes surprise fees.

Note: Estimated delivery times don’t include customs processing, possible delays due to flight restrictions, or reduced flight availability. Yep, sometimes the world moves on its own schedule.

Ula Returns

We know online shopping can feel like a bit of a gamble — that's why we offer flexible return options for every single order, as long as it meets the conditions and timeline below.

Return Options by Discount Level

For orders with up to 19.9% discount:

✅ Store Credit — Available

✅ Exchange (Size or Product) — Available

✅ Refund — Available* (must be requested within 7 days of delivery)

For orders with 20% discount or more:

✅ Store Credit Only*

❌ Exchange — Not Available

❌ Refund — Not Available

* A $8.99 USD processing fee per item applies to all return types.

Free return labels available only for orders within Europe, USA, and Israel (if selected at checkout).

Timeframes & Eligibility

store credit or exchange: you have up to 30 days from your order date to initiate the return.

refunds (only for full-price or <20% discounted orders): the return must be lodged within 7 days of delivery.

unused, in original condition, with hygiene stickers and tags intact, and returned in their original packaging.

Return Shipping

If you selected the Free Return Label option at checkout, return shipping is on us.

👉 This is only available for orders shipped within Europe, the United States, and Israel.

If you didn’t select the free returns option, return shipping costs are the customer’s responsibility.

Original shipping fees are non-refundable and not eligible for store credit.

How to start a return

Europe, the U.S., or Israel and selected free returns at checkout, we’ll send you a return label.

info@ulasurf.com with your order number and the item(s) you’d like to return.